Frequently Asked Questions

Shipping

Do you ship to my country?

Yes! We ship to anywhere in the world for only $3.

 

How long does delivery take?

We process your order within 24 hours and ship it via Canada Post Letter-post/Lettermail. This shipping service does not provide guaranteed shipping dates but expect your order to arrive within 2-7 business days. For orders to the US it may take up to (2) two weeks for arrival. We guarantee the arrival of orders in Canada and that they arrive within 14 days. For orders shipped to the US our guarantee is within 30 days. Please contact our support team in the event of lost orders. We’re more than happy to assist you.

*Orders sent to India, Indonesia, Turkey, Malaysia, Vietnam, Guam, and the Philippines may take up to 3-6 weeks for arrival. But generally delivery to the United Kingdom or Germany takes 7-14 business days.

 

What method of shipping do you use?

We ship via Canada Post Letter-post/Lettermail. This means that there will be no duties or taxes for any incoming packages, as your order will arrive in a standard white envelope.

 

How long after I order will you ship?

It generally takes less than 24 hours for your order to be processed unless if something you chose is backordered.

 

Where are you located?

Our company is located in Toronto, Ontario, Canada. At this time we do not have any retail locations.

 

General

Why should I choose Tagger?

When you place your order with Tagger you can be assured that your order is handled promptly and securely. All of our orders are processed and shipped out from Toronto, Ontario and includes one year of worry-free accidental damage protection warranty. Don’t hesitate to contact us when your NFC tags don’t work. We’ll even cover the cost of return shipping.

What are the blank stickers that I received?

During the month of November 2013, a protection layer was introduced to be bundled with black or white nearWAVE tags. They were included for free with every order and its purpose was to serve as an additional layer to protect the exposed antenna. They were also to be used to seal off the adhesive side of a nearWAVE tag. It’s an optional layer and serves no NFC functionality.

As of November 30th, 2013 we no longer carry protection layers. They will not be included in future products.

 

Is my device compatible?

All NFC-enabled devices are compatible with nearWAVE™ tags regardless of their operating system. As of December 2013, over 270 devices support NFC.

As we do not maintain a database of NFC-enabled devices we recommend you to check with GSMArena to make sure that your device has the feature built in. If you’re still unsure whether or not your device supports nearWAVE™ you may email us at support@tagger.ca for more information.

 

Aren’t NFC tags pretty much all the same?

Not quite. Although there are many different types of NFC tags on the market, only nearWAVE tags offer extreme durability. Paired with precision manufacturing and premium materials nearWAVE is designed to last.

If I order in bulk will I get a better price?

Of course! We offer bulk prices to suppliers and retailers looking to stock our products. Please contact bulk@tagger.ca and a dedicated sales agent will respond to you shortly.

 

What is Tagger’s price match policy?

Our price match policy is to meet and beat any comparable product available online by 15% of the difference that ships to and from Canada or the United States. Orders must be placed first and within 24 hours you can contact our support team to adjust your order. Please visit the express price match page for a price beat request or contact support directly via email. Price beat requests are subject to approval.

 

What is a tag?

We refer to passive near field communication (NFC) tags as a tag for short. Tags are unpowered NFC chips and only require a NFC-enabled reader to read the information off them. Often they are used to set up commands to toggle between controls or to pair smartphones with Bluetooth devices.

To write to a tag an app such as Trigger is necessary.

 

Payment/Ordering

What currency are your prices listed in?

All of the prices listed on our website are in Canadian dollars.

 

What methods of payment do you accept?

We accept PayPal or Bitcoins. But no PayPal account is required to checkout using PayPal, just enter your payment information on the PayPal page. This means that you can use your cheque, credit cards, bank account, or anything else PayPal accepts. Once the payment is complete, you’ll be redirected to our website for your order confirmation. Or you can, of course, use Bitcoins!

 

I didn’t get an order confirmation immediately after ordering. Was there an error?

We send out an email automatically after receiving confirmation from PayPal that your order was successful. If it isn’t in your inbox, check your spam folder. If it’s still not there, you likely entered an invalid email address during checkout. Just send us an email at support@tagger.ca and we’ll gladly track down your order and resend your order confirmation.

 

Introduction to Near Field Communication (NFC)

What is NFC?

Near field communication (NFC) is a set of standards for smartphones and similar devices to establish radio communication with each other by touching them together or bringing them into close proximity, usually no more than a few inches.

 

I heard about Google Wallet, is that what these tags do? Do they work as a PayPass (or PayWave) replacement?

No. Although those technologies are based off of NFC these tags have no such capability. PayPass/PayWave are proprietary technologies that are built in to credit cards and the information inside them cannot be duplicated to nearWAVE tags. Google Wallet is a PayPass/PayWave replacement and it also cannot be duplicated to nearWAVE tags.

 

What can a NFC tag do?

A few examples of what you can do, but not limited to are:

  • Transfer contact information (Great for business cards!)
  • Pair a Bluetooth device
  • Toggle: Sound, WiFi, WiFi Hotspot, GPS, Media Volume, etc…
  • Open any app
  • Open any web page
  • Turn on your computer by sending a wake-on-lan command (WOL)

The possibilities are limitless. With a little bit of creativity many things are possible. Contact us at support@tagger.ca and we’ll help you out.

 

What app do I use to program my NFC tags?

Here are a few apps we’ve found.

Android:

Windows Phone:

Blackberry 10:

 

Is there a video on NFC?

We recommend Marques Brownlee’s explanation on NFC.