We’re committed to bringing great quality products to customers and every tag is shipped with a warranty that’s good for one (1) year. Any tag that is deemed defective will be replaced with the exception of tags that are permanently locked. If you happen to receive a defective tag please contact us through our support form and we’ll ship you a new one within 48 hours. We may at our discretion choose to not subsidize any shipping costs involved with returning the item.
If you’re not satisfied with the outcome of your order then please let us know. We’re glad to help.